The Assembly has published a draft bill that if passed could give the Ombudsman the power to initiate his own investigations, accept oral complaints and look at health
complaints involving the private sector.
Legislation could enable better complaints handling across public sector bodies, and improve data capture.
Earlier this year, following extensive evidence from organisations and individual experts across the UK, a report by the Assembly Finance Committee recommended changes to legislation to ensure vulnerable individuals feel confident in complaining
to the Ombudsman.
Public Services Ombudsman for Wales, Nick Bennett, said: “This is a once in a
generation opportunity to drive up standards of public service delivery for the people of Wales.
“I call on all political parties to back the new bill and ensure we have fit for purpose legislation that will ensure no one is disadvantaged by their background or personal circumstances when making a complaint.
“New powers would strengthen the voice of the citizen and simplify the complaints pathway. Removing these barriers would contribute to a more just society in Wales and make sure we are not left behind other parts of the United Kingdom where these provisions already exist.”