ABTA
Ffôn: 020 3117 0599
Ffôn Testun: 020 3117 0599
ACE Education Advice and Training
72 Durnsford Road
LONDON
N11 2EJ
Ffôn: 0300 0115 142
Ffôn Testun: 0300 0115 142
Abertawe Bro Morgannwg Community Health Council
Advocates for patients by giving advice, information and assistance when making a complaint
First Floor
Cimla Hospital
Neath
SA11 3SU
Ffôn: 01639 683490
Ffôn Testun: 01639 683490
Action Against Medical Accidents (AvMA)
Calls from mobiles - cheaper to use "0345 123 2352"
provides free independent advice and support to people affected by medical accidents (lapses in patient safety) through our specialist helpline, written casework and inquest support services. We can refer to our accredited clinical negligence solicitors if appropriate. We also work in partnership with health professionals, the NHS, government departments, lawyers and, most of all, patients to improve patient safety and justice.
Christopher Wren Yard
117 High Street
CROYDON
CR0 1QG
Ffôn: 0845 123 2352
Ffôn Testun: 0845 123 2352
Action Fraud
UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime in England, Wales and Northern Ireland.
Ffôn: 0300 123 2040
Ffôn Testun: 0300 123 2040
Advisory, Conciliation and Arbitration Service (ACAS) - Wales
Acas (Advisory, Conciliation and Arbitration Service) aims to improve organisations and working life through better employment relations.
(employee, Whether you're an employer or an employee you can get free advice from this website or by calling our telephone helpline. Employers might also be interested in our more specialised services, including training, workplace projects, conciliation and mediation. )
Third Floor
Fusion Point 2
Dumbells Road
Cardiff
CF10 5BF
Ffôn: 02920 762636
Ffôn Testun: 02920 762636
Advocacy Support Cymru
Lime Tree Court Block 2
Mulberry Drive
Pontprennau
CARDIFF
CF23 8AB
Ffôn: 02920 650555
Ffôn Testun: 02920 650555
Advocacy Support In Cymru Ltd
Advocacy Support In Cymru Ltd
Links Business Park Unit 1 Charterhouse
Fortran Road
St. Mellons
CARDIFF
CF3 0LT
Ffôn: 02920540444
Ffôn Testun: 02920540444
Age Cymru
Telephone service for older people, their families and people working with them. Information and signposting on community care, money, housing, health, consumer affairs and age discrimination.
Ty John Rathy
13-14 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
Ffôn: 02920 431555
Ffôn Testun: 02920 431555
Agricultural Wages for England and Wales (DEFRA)
Nobel House
17 Smith Square
LONDON
SW1P 3JR
Ffôn: 020 7238 6523
Ffôn Testun: 020 7238 6523
Alternative Dispute Resolution for Retail
The main purpose of the RetailADR scheme is:
a) The receipt and handling of unresolved disputes that fall within jurisdiction as defined within the Retailadr Scheme Rules (“Complaints”), in relation to companies that are a member of RetailADR (“Members”);
b) The resolution, settlement and/or withdrawal of Complaints or disputes between Members and any of their customers;
c) Where appropriate, to administer remedies and provide redress in relation to Complaints between Members and their customers; and
d) Where appropriate to make recommendations to Members about their policies, procedures or the provision of services.
12 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW
Ffôn: 020 35408063
Ffôn Testun: 020 35408063
Aneurin Bevan Community Health Council
Raglan House
6-8 William Brown Close
Llantarnam Industrial Park
CWMBRAN
NP44 3AB
Arts & Humanities Research Council
Polaris House
North Star Avenue
Swindon
SN2 1FL
Ffôn: 01793 41 6000
Ffôn Testun: 01793 41 6000
Atlantic
Home energy providers
PO Box 7506
Perth
PE1 3QR
Ffôn: 0800 975 7772
Ffôn Testun: 0800 975 7772
Benefit Enquiry Line
The Benefit Enquiry Line provides advice and information for disabled people and carers on the range of benefits available.
Ffôn: 08008 882200
Ffôn Testun: 08008 882200
Big Lottery Fund
10th Floor
Helmont House
Cardiff
CF10 2NB
Ffôn: 0300 123 0735
Ffôn Testun: 0300 123 0735
British Gas
Home energy providers
Complaints Management Team
British Gas
PO Box 4803
Worthing
BN11 9QT
Ffôn: 0800 072 8632
Ffôn Testun: 0800 072 8632
British Parking Association
Stuart House
41-43 Perrymount Road
Haywards Heath
West Sussex
RH16 3BN
Ffôn: 01444 447300
Ffôn Testun: 01444 447300
Building Regulations Advisory Committee
Department for Communities and Local Government
Zone 5/E8 Eland House
Bressenden Place
London
SW1E 3DU
Ffôn: 0303 444 3812
Ffôn Testun: 0303 444 3812
C.A.L.L.
We offer emotional support and information/literature on Mental Health and related matters to the people of Wales
Ffôn: 08001 32737
Ffôn Testun: 08001 32737
Cardiff & Vale of Glamorgan Community Health Council
Cardiff & Vale of Glamorgan Community Health Council
Unit 3 Pro-Copy Business Centre
Parc Ty Glas
Llanishen
CARDIFF
CF14 5DU
Ffôn: 02920 750112
Ffôn Testun: 02920 750112
Certification Office for Trade Unions and Employers
22nd Floor
Euston Tower
286 Euston Road
London
NW1 3JJ
Ffôn: 020 7210 3734
Ffôn Testun: 020 7210 3734
Charity Commission
PO Box 211
Bootle
L20 7YX
Ffôn: 0151 7031749
Ffôn Testun: 0151 7031749
Child Support Agency
The CSA provides information on statutory child maintenance schemes
National Helpline
PO Box 55
Brierly Hill
DY5 1YL
Ffôn: 08457 133133
Ffôn Testun: 08457 133133
Children's Commissioner for Wales
Children's Commissioner for Wales
Oystermouth House
Phoenix Way
Llansamlet
Swansea
SA7 9FS
Ffôn: 01792 765600
Ffôn Testun: 01792 765600
Childrens Commissioner For Wales
Here are some of the things that CCW do for Wales’ children and young people:
Telling everyone, including children and young people, about the Commissioner and about children’s rights
Meeting with children and young people and listening to what they have to say about issues that affect them
Talking to children and young people about the Commissioner’s work, what else they think he should do and how he should do it
Looking at the work of organisations like councils and health
Oystermouth House
Charter Court
Swansea Enterprise Park
SWANSEA
SA7 9FS
Ffôn: 01792 765600
Ffôn Testun: 01792 765600
Citizens Advice Bureau
Our Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice (Citizens Advice Bureaux)
Citizens Advice Cymru
Quebec House
Castlebridge
5/19 Cowbridge Road East
Cardiff
CF11 9AB
Ffôn: 08444 772020
Ffôn Testun: 08444 772020
Civil Aviation Authority
45-59
Kingsway
LONDON
WC2B 6TE
Ffôn: 020 7379 7311
Ffôn Testun: 020 7379 7311
Civil Enforcement Association
CIVEA
513 Bradford Road
Batley
WF17 8LL
Ffôn: 0844 893 3922
Ffôn Testun: 0844 893 3922
Community Legal Advice
This website offers free, confidential and independent legal advice for residents of England and Wales.
Community Legal Advice
PO Box 10027
Hinckley
LE10 9EL
Ffôn: 08453 454345
Ffôn Testun: 08453 454345
Compensation Recovery Unit
Durham House
Washington
Tyne and Wear
NE38 7SF
Consumer Direct
We provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services.
Ffôn: 0808 156 6736
Ffôn Testun: 0808 156 6736
Council for Science and Technology
2nd Floor
1 Victoria Street
London
SW1H 0ET
Ffôn: 0207 215 1092
Ffôn Testun: 0207 215 1092
Counselling Directory
A nationwide database of qualified counsellors and psychotherapists.
Building 3
Riverside Way
Camberley
Surrey
GU15 3YL
Countrywide Energy
Customer Care
Countrywide Farmers Plc
Asparagus Way
Evesham
Worcestershire
WR11 1GN
Ffôn: 0800 0556761
Ffôn Testun: 0800 0556761
Crimestoppers
Detect, reduce and prevent crime through the provision of information about crimes and criminals to the law enforcement agencies from anonymous sources.
Ffôn: 0800 555111
Ffôn Testun: 0800 555111
Crown Prosecution Service Wales
The CPS is responsible for prosecuting criminal offences in Wales. In the first instance complaints should be directed to the local office.
Headquaters
Rose Court
2 Southwark Bridge
London
SE1 9HS
Ffôn: 020 3357 0899
Ffôn Testun: 020 3357 0899
Cwm Taf Community Health Council
Cwm Taf Community Health Council
Unit 10 Maritime Offices
Woodland Terrace
Maes-y-Coed
Pontypridd
CF37 1DZ
DBS
Criminal Records Bureau merged with Independent Safeguarding Authority to become the Disclosure and Barring Service
PO Box 181
Darlington
DL1 9FA
Ffôn: 01325 953795
Ffôn Testun: 01325 953795
DVLA
Driver and vehicle licensing authority
DVLA
Customer Services Manager
DVLA
Swansea
SA7 0EE
Dee Valley Water
Domestic water supplier
Managing Director
Dee Valley Water Plc
Park Saddle
Wrexham Road
Rhostyllen, Wrexham
LL14 4EH
Ffôn: 01978 846946
Ffôn Testun: 01978 846946
Dental Complaint Service
Stephenson House
2 Cherry Orchard Road
CROYDON
CR0 6BA
Ffôn: 02082530800
Ffôn Testun: 02082530800
Department for Business, Innovations and Skills
Enquiry Unit LG 94
1 Victoria Street
London
SW1H 0ET
Ffôn: 0207 215 5000
Ffôn Testun: 0207 215 5000
Department for Education (formerly The Department for Children, Schools and Families DCSF)
The Department for Education is responsible for education and children’s services. Find out about the academies programme which provides schools with greater freedoms to innovate and raise standards. (school,academy,qualification)
Castle View House
East Lane
Runcorn
Cheshire
WA7 2GJ
Ffôn: 0870 000 2288
Ffôn Testun: 0870 000 2288
Department for Environment, Food and Rural Affairs
DEFRA
Nobel House
17 Smith Square
London
SW1P 3JR
Ffôn: 08459 33 55 77
Ffôn Testun: 08459 33 55 77
Department of Work and Pensions
The Department for Work and Pensions (DWP) is the government department responsible for welfare. Including Jobseekers Allowance, Incapacity Benefit, Statutory Pensions
Design Council
34 Bow Street
London
WC2E 7DL
Ffôn: 020 7420 5200
Ffôn Testun: 020 7420 5200
Dewis Centre for Independent Living
Direct Payment support service in three Local Authorities – Rhondda Cynon Taf, Vale of Glamorgan and Merthyr Tydfil. Dewis also provides Advocacy services in six local authorities – Rhondda Cynon Taf, Newport, Conwy, Wrexham, Caerphilly and Pembrokeshire. It works in partnership with the Social Services Departments of each of these authorities.
Amber House
Upper Boat Trading Estate
Upper Boat
PONTYPRIDD
CF37 5BP
Ffôn: 01443 827930
Ffôn Testun: 01443 827930
Disability Can Do Organisation
Provision of easily accessible information services for both adults with a disability and/or a sensory impairment, and their carers.
Penllwyd Millenium Centre
Penllwyn Lane
Pontlanfraith
Blackwood
NP12 2BZ
Ffôn: 01495 233555
Ffôn Testun: 01495 233555
Disability Law Service
Legal advice helpline for disabled people, their families and carers. Specialist advice on benefits, consumer and contract, community care, discrimination, further and higher education, employment and other disability issues
39-45
Cavell Street
LONDON
E1 2BP
Ffôn: 020 7791 9800
Ffôn Testun: 020 7791 9800
Disability Wales
Disability Wales is the national association of disabled people's organisations, striving to achieve the rights, equality and independence of disabled people in Wales.
Bridge House
Caerphilly Business Park
Van Road
Caerphilly
CF83 3GW
Ffôn: 02920 887325
Ffôn Testun: 02920 887325
Diverse Cymru
an innovative new organisation in the Welsh Third Sector, created in recognition of the difficulties and discrimination faced by people experiencing inequality in Wales.
We promote equality for all. We believe that the people of Wales can work together to challenge discrimination in all its forms and create an equitable future.
3rd Floor
Alexandra House
Cowbridge Road East
CARDIFF
CF5 1JD
Ffôn: 029 2036 8888
Ffôn Testun: 029 2036 8888
Dwr Cymru/Welsh Water
Domestic water supplier
Pentyn Road
Nelson
Treharris
CF46 6LY
Ffôn: 01443 452300
Ffôn Testun: 01443 452300
E.ON
Customer Service Centre
E.ON
PO Box 7750
Nottingham
NG1 6WR
Ffôn: 0845 059 9905
Ffôn Testun: 0845 059 9905
EDF Energy (Includes London Energy, Seeboard Energy, SWEB and Virgin Energy)
Home energy providers
Customer Correspondence Team
EDF Energy
Freepost RRYZ-BRTT-CBJS
Osprey House
Osprey Road, Exeter
EX2 7WN
Ffôn: 0800 096 9000
Ffôn Testun: 0800 096 9000
Ecotricity
Home energy providers
Customer Champion
Ecotricity
Axiom House
Station Road
Stroud
GL5 3AP
Ffôn: 01453 761380
Ffôn Testun: 01453 761380
Education Workforce Council
Complaints about teacher conduct
Eastgate House 35-43
Newport Road
CARDIFF
CF24 0AB
Ffôn: 029 2046 0099
Ffôn Testun: 029 2046 0099
Eirol Mental Health Advocacy Services
59 King Street
CARMARTHEN
SA31 1BA
Ffôn: 01267 231122
Ffôn Testun: 01267 231122
Equality Advisory Support Service
EASS (EHRC) provide advice to individuals who believe they have been discriminated against by a public body in accordance with the Equality Act 2010
Freepost Equality Advisory Support Service FPN4431
Ffôn: 0808 800 0082
Ffôn Testun: 0808 800 0082
Equality and Human Rights Commission
One of our key roles is to provide advice and guidance on rights, responsibilities and good practice, based on equality law and human rights.
3 More London Riverside
Tooley Street
London
SE1 2RG
Ffôn: 0845 604 6610
Ffôn Testun: 0845 604 6610
Equipower (EBICo)
EBICo Limited
PO BOX 354
Witney
OX29 7WN
Ffôn: 0800 096 6344
Ffôn Testun: 0800 096 6344
Family Rights Group
Charity that works with parents in England and Wales whose children are in need, at risk or are in the care system and with members of the wider family who are raising children unable to remain at home.
18-22
Ashwin Street
LONDON
E8 3DL
Ffôn: 0808 801 0366
Ffôn Testun: 0808 801 0366
Financial Assistance Scheme (Pensions Professionals)
FAS offers help to some people who have lost out on their pension
PO Box 702
York
YO32 9XR
Ffôn: 01904 605 040
Ffôn Testun: 01904 605 040
Financial Assistance Scheme (Scheme Members)
FAS offers help to some people who have lost out on their pension
PO Box 287
WYMONDHAM
NR18 8EZ
Ffôn: 0330 678 0000
Ffôn Testun: 0330 678 0000
Food Standards Agency
Food Standards Agency Wales
11th Floor
Southgate House
Wood Street
Cardiff
CF10 1EW
Ffôn: 02920 678999
Ffôn Testun: 02920 678999
Foreign and Commonwealth Office
King Charles Street
London
SW1A 2AH
Ffôn: 020 7008 1500
Ffôn Testun: 020 7008 1500
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
Ffôn: 0121 230 6666
Ffôn Testun: 0121 230 6666
Gangmasters Licensing Authority
PO Box 8538
Nottingham
NG8 9AF
Ffôn: 0845 602 5020
Ffôn Testun: 0845 602 5020
Gingerbread
Gingerbread provide expert advice, practical support and campaign for single parents.
Ffôn: 08088 020925
Ffôn Testun: 08088 020925
Good Energy
Home energy provider - renewable products
Freepost RRAG-GRTB-ULXZ
Good Energy Ltd
Chippenham
SN15 1EE
Ffôn: 0845 6011410 / 01249 766090
Ffôn Testun: 0845 6011410 / 01249 766090
Government Actuary’s Department
Finlaison House
15-17 Furnival Street
London
EC4A 1AB
Ffôn: 020 7211 2601
Ffôn Testun: 020 7211 2601
Governors Wales
Complaints/concerns about school governers
Council Offices
Newport Road
Bedwas
CAERPHILLY
CF83 8YB
Ffôn: 0845 60 20 100
Ffôn Testun: 0845 60 20 100
H M Courts & Tribunal Service
H M Courts & Tribunal Service
43 Newport Road
Newport Road
CARDIFF
CF24 0AB
Ffôn: 0300 123 1142
Ffôn Testun: 0300 123 1142
HAFAL
Hafal is Wales' principle charity for people with serious mental illness and thier carer. We are led by our members, people whose lives have been affected by mental illness. Our Wales-wide range of services is underpinned by Hafal's unique Recovery Programme that empowers people to take control of thier illness and move forward.
Suit C2
William Knox House
Britannic Way
Llandarcy
Neath
SA10 6EL
Ffôn: 01792 816600
Ffôn Testun: 01792 816600
HM Treasury
The Correspondence & Enquiry Unit
2/W1
HM Treasury
1 Horse Guards Road
London
SW1A 2HQ
Ffôn: 020 7270 4558
Ffôn Testun: 020 7270 4558
HMRC
Child Benefits
National Insurance
Tax Credits
Taxes
Self assessment tax returns
VAT, excise and other duties
Health & Safety Executive Information Services
Head Office
Redgrave Court
Merton Road
Bootle
Merseyside
LH20 7HS
Ffôn: 0845 345 0055
Ffôn Testun: 0845 345 0055
Her Majesty's Courts Service
Customer Service Unit
4th Floor
102 Petty France
London
SW1H 9AJ
Ffôn: 020 7189 2000 or 0845 456 8770
Ffôn Testun: 020 7189 2000 or 0845 456 8770
Her Majesty's Inspectorate of Constabulary (Western Region)
Contact Simon Dicks, name not to be given to the public
165a Birmingham Road
Bromsgrove
Worcestershire
B61 0DJ
Ffôn: 01527 882 000
Ffôn Testun: 01527 882 000
Her Majesty's Inspectorate of Prisons
First Floor
Ashley House
2 Monck Street
London
SW1P 2BQ
Ffôn: 02070 352136
Ffôn Testun: 02070 352136
Her Majesty's Inspectorate of Probation
Second Floor
Ashley House
2 Monck Street
London
SW1P 2BQ
Ffôn: 01618 691300
Ffôn Testun: 01618 691300
Heritage Lottery Fund
7 Holbein Place
London
SW1W 8NR
Ffôn: 020 7591 6042/44
Ffôn Testun: 020 7591 6042/44
Home Office
2 Marsham Street
LONDON
SW1P 4DF
Ffôn: 020 7035 4848
Ffôn Testun: 020 7035 4848
Hugh James
114-116
St. Mary Street
CARDIFF
CF10 1DY
Hugh James Solicitors
Hugh James Solicitors
Two Central Square
Central Square
CARDIFF
CF10 1FS
Human Fertilisation and Embryology Authority
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8HF
Ffôn: 020 7291 8200
Ffôn Testun: 020 7291 8200
Human Tissue Authority
151 Buckingham Palace Road
Victoria
London
SW1W 9SZ
Ffôn: 020 7269 1900
Ffôn Testun: 020 7269 1900
Hywel Dda Community Health Council
Advocates for patients by giving advice, information and assistance when making a complaint
Hywel Dda Community Health Council
Suite 5, 1st Floor
Ty Myrddin
Old Station Road
Carmarthen
SA31 1BT
IPSEA - Independent Panel for Special Education Advice
Advice and support for parents of children with special educational needs. Advice on LEAs' legal duties towards children with special educational needs.
Hunters Court
Debden Road
SAFFRON WALDEN
CB11 4AA
Ffôn: 08000 184016
Ffôn Testun: 08000 184016
Identity and Passport Service (IPS) - General Register Office
Births, deaths & marriage certificates
Room E101
General Register Office
Identity and Passport Service
Trafalgar Road
Southport
PR8 2HH
Ffôn: 08456 037788
Ffôn Testun: 08456 037788
Identity and Passport Service (IPS) - Passports
Passport related information
Newport Passport Office
PO Box 175
Newport
NP20 1XA
Ffôn: 0300 222 0000
Ffôn Testun: 0300 222 0000
Immigration Services Commissioner (OISC)
Responsible for regulating immigration advisers
5th Floor
Counting House
53 Tooley Street
London
SE1 2QN
Ffôn: 08450 000046
Ffôn Testun: 08450 000046
Independent Living Fund
Equinox House
City Link
NOTTINGHAM
NG2 4LA
Ffôn: 0845 6018815
Ffôn Testun: 0845 6018815
Independent Regulator of NHS Foundation Trusts
Monitor
4 Matthew Parker Street
London
SW1H 9NP
Ffôn: 020 7340 2400
Ffôn Testun: 020 7340 2400
Infrastructure Planning Commission
Temple Quay House
Temple Quay
Bristol
BS1 6PN
Ffôn: 0303 444 5000
Ffôn Testun: 0303 444 5000
Kidscape
About Kidscape
Kidscape is committed to keeping children safe from abuse. Kidscape is the first charity in the UK established specifically to prevent bullying and child sexual abuse. Kidscape believes that protecting children from harm is key.
2 Grosvenor Gardens
LONDON
SW1W 0DH
Ffôn: 08451205204
Ffôn Testun: 08451205204
Land Registry
Ffôn: 0844 892 1111
Ffôn Testun: 0844 892 1111
Landlord Accreditation Wales
c/o Private Sector Housing
Cardiff Council
City Hall
Cardiff
CF10 3ND
Law Commission
Steel House
11 Tothill Street
LONDON
SW1H 9LJ
Ffôn: 020 3334 0200
Ffôn Testun: 020 3334 0200
Law Works
LawWorks is a charity committed to enabling access to justice, across England and Wales, through free legal advice.
It connects people in need of legal advice and assistance with the skills and expertise of lawyers willing to meet those needs for free.
48
Chancery Lane
LONDON
WC2A 1JF
Learning Disability Wales
Whether you work for a voluntary organisation or statutory agency, or are person with a learning disability, a carer or advocate, Learning Disability Wales has a range of services to help you
41 Lambourne Crescent
Cardiff Business Park
Llanishen
Cardiff
CF14 5GG
Ffôn: 02920 681160
Ffôn Testun: 02920 681160
Legal Services Commission
Marland House
Central Square
CARDIFF
CF10 1PF
Ffôn: 0300 2002020
Ffôn Testun: 0300 2002020
Legal and Financial Advice Clinic
Legal and Financial Advice Clinic
University Of South Wales
Atlantic House
Tyndall Street
CARDIFF
CF10 4AZ
Ffôn: 01443 668600
Ffôn Testun: 01443 668600
Low Pay Commission
LEASE, The Leasehold Advisory Service, is an Executive Non Departmental Public Body (ENDPB) funded by Government to provide free legal advice to leaseholders, landlords, professional advisers, managers and others on the law affecting residential leasehold in England and Wales.
6th Floor
Victoria House
Southampton Row
London
WC1B 4AD
Ffôn: 020 7271 0450
Ffôn Testun: 020 7271 0450
MEIC Cymru
Meic provides information, advice and support for children and young people up to the age of 25, in Wales.
Ffôn: 08088 023456
Ffôn Testun: 08088 023456
Maritime and Coastguard Agency
Spring Place
105 Commercial Road
Southampton
Hants
SO15 1EG
Ffôn: 02380 329100
Ffôn Testun: 02380 329100
Medical Research Council
14th Floor
One Kemble Street
London
WC2B 4AN
Mencap Cymru
Support, advice and information for people with a learning disability, their parents and carers.
Unit 31
Lambourne Crescent
Cardiff Business Park
Llanishen
CARDIFF
CF14 5GF
Ffôn: 0808 808 1111
Ffôn Testun: 0808 808 1111
Mental Health Matters Wales
Union Offices
Quarella Road
BRIDGEND
CF31 1JW
Mind Cymru
Information and advice for people who experience mental health problems.
3rd Floor, Quebec House
Cowbridge Road East
CARDIFF
CF11 9AB
Ffôn: 08457 660163
Ffôn Testun: 08457 660163
Ministry of Defence (MoD)
The Ministerial Correspondence Unit
Floor 5, Zone A
Main Building
Whitehall
London
SW1A 2HB
Ffôn: 0870 607 4455
Ffôn Testun: 0870 607 4455
Money Advice Service
Whatever stage of life you're at, we have clear, unbiased, money advice, information and interactive money planners to help you work out what's right for you.
The Money Advice Service
Holborn Centre
120 Holborn
London
EC1N 2TD
Ffôn: 020 7943 0500
Ffôn Testun: 020 7943 0500
NHS Direct Wales
Calls to 0845 46 47 from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge.
Ffôn: 0845 46 47
Ffôn Testun: 0845 46 47
National Association Of Funeral Directors
National Association Of Funeral Directors
618 Warwick Road
SOLIHULL
B91 1AA
Ffôn: 0845 230 1343
Ffôn Testun: 0845 230 1343
National Association Schoolmasters Union Woman Teachers (NASUWT)
Hillscourt Education Centre
Rose Hill
Lickey
BIRMINGHAM
B45 8RS
Ffôn: 0121 453 6150
Ffôn Testun: 0121 453 6150
National Autistic Society
Advice, information and listening service for people with an autistic spectrum disorder, their carers and families and professionals working in the field
6-7 Village Way
Greenmeadow Springs Business Park
Tongynlais
Cardiff
CF15 7NE
Ffôn: 02920 629312
Ffôn Testun: 02920 629312
National Debtline
The helpline that provides FREE CONFIDENTIAL and INDEPENDENT ADVICE on how to deal with debt problems. National Debtline is part of the Money Advice Trust, (registered charity no 1099506). The service provides self-help advice to its callers and also produces written self-help packs and factsheets to back this up. The service can also assist callers with the setting up of Debt Management Plans for England & Wales, Debt Relief Orders for England & Wales
Ffôn: 08088 084000
Ffôn Testun: 08088 084000
National Mediation Association
Operators explain the basic principles of mediation, answer general enquiries relating to mediation and put callers in contact with mediation providers if requested.
Ffôn: 08456 030809
Ffôn Testun: 08456 030809
Network Rail
Community Relations Complaints Procedure
Network Rail HQ
Kings Place
90 York Way
London
N1 9AG
North Wales Community Health Council
North Wales Community Health Council
11 Chestnut Court
Ffordd y Parc, Parc Menai
Bangor
Gwynedd
LL57 4FH
Nuclear Decommissioning Authoirty
Herdus House
Westlakes Science & Technology Park
Moor Row
Cumbria
CA24 3HU
Ffôn: 01925 80 2001
Ffôn Testun: 01925 80 2001
Ofcom
Riverside House 2a
Southwark Bridge Road
LONDON
SE1 9HA
Ffôn: 0300 123 3333
Ffôn Testun: 0300 123 3333
Office for Standards in Education
Ofsted is the Office for Standards in Education, Children’s Services and Skills. We regulate and inspect to achieve excellence in the care of children and young people, and in education and skills for learners of all ages.
OFSTED
Royal Exchange Buildings
St Ann's Square
Manchester
M2 7LA
Ffôn: 0300 123 4666
Ffôn Testun: 0300 123 4666
Office of Fair Trading
Enquiries and Reporting Centre
Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
Ffôn: enquiries@oft.gsi.gov.uk.
Ffôn Testun: enquiries@oft.gsi.gov.uk.
Office of Qualification and Examinations Regulation
Spring Place
Coventry Business Park
Herald Avenue
Coventry
CV5 6UB
Ffôn: 0300 303 3346
Ffôn Testun: 0300 303 3346
Office of the Parliamentary Commissioner for Standards:
House Of Commons
Houses Of Parliament
LONDON
SW1A 0AA
Ofsted
Ffôn: 0300 1234 234
Ffôn Testun: 0300 1234 234
Older People's Commissioner for Wales
Safeguarding the interests for people over 60 in Wales
Cambrian Buildings
Mount Stuart Square
Butetown
Cardiff
CF10 5FL
Ffôn: 08442 640670
Ffôn Testun: 08442 640670
Older Peoples Commissioner For Wales
Cambrian Buildings
Mount Stuart Square
CARDIFF
CF10 5FL
Ffôn: 02920 445030
Ffôn Testun: 02920 445030
One Voice Wales
24c College Street
AMMANFORD
SA18 3AF
Ffôn: 01269 595400
Ffôn Testun: 01269 595400
Optical Consumer Complaints Service
Assists with complaints about the goods you have received (glasses, contact lenses, etc) and/or the service provided.
Will listen to the complaint and then investigate. Then work with both consumer and practitioner to reach a fair resolution. The service does not have any formal powers to force a settlement but by exploring why a consumer feels dissatisfied, and listening to both sides, it will support everyone involved to work towards a solution.
6 Market Square
BISHOP'S STORTFORD
CM23 3UZ
Ffôn: 0344 800 5071
Ffôn Testun: 0344 800 5071
Ordnance Survey
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS
Ffôn: 08456 05 05 05
Ffôn Testun: 08456 05 05 05
Passenger Focus
PF is the organisation whose remit is to protect the interests of rail users. It monitors the policies and performance of train and station operators and has the legal right to mkae recommendations for changes. Its special tasks include following up complaints and assessing the services offered.
FREEPOST (RRRE-ETTC-LEET)
PO Box 4257
Manchester
M60 3AR
Ffôn: 0300 123 2350
Ffôn Testun: 0300 123 2350
Planning Aid Wales
Register charity which provides free, professional, impartial advice and support on all aspects of land use planning in Wales.
Telephone line open between 9.30 to 1.30
1st Floor
174 Whitchurch Road
CARDIFF
CF14 3NB
Ffôn: 02920 625 000
Ffôn Testun: 02920 625 000
Postal Review Panel
impartially reviews complaints from customers who've used a Royal Mail service.
Freepost Postal Review Panel
Powys Community Health Council
Newtown Office
Ladywell House
Newtown
Powys
SY16 1JB
Ffôn: 01686 621052
Ffôn Testun: 01686 621052
Protect
Ffôn: 020 3117 2520
Ffôn Testun: 020 3117 2520
Rehab 4 Alcoholism
Rehab 4 Alcoholism
Ffôn: 0800 111 4108
Ffôn Testun: 0800 111 4108
Remploy Ltd
Remploy House 18c
Meridian East
Meridian Business Park
LEICESTER
LE19 1WZ
Ffôn: 0845 155 2700
Ffôn Testun: 0845 155 2700
Royal Agricultural Benevolent Fund
RABI
Shaw House
27 West Way
Oxford
OX2 0QH
Ffôn: 01865 724931
Ffôn Testun: 01865 724931
Royal Mail
Post Office® Customer Care
FREEPOST
PO Box 740
Barnsley
S73 0ZJ
Ffôn: 0845722 3344
Ffôn Testun: 0845722 3344
Royal Mint
Freepost NAT23496
PO Box 500
Llantrisant
Pontyclun
CF72 8YT
Ffôn: 01443 222111
Ffôn Testun: 01443 222111
Royal National Institute for the Blind
RNIB Cymru
Jones Court
Womanby Street
CARDIFF
CF10 1BR
Ffôn: 029 2082 8500
Ffôn Testun: 029 2082 8500
Rural Stress helpline
Listening and signposting helpline for people in a rural area who are feeling troubled, anxious, worried, stressed or needing information
Ffôn: 08450 948286
Ffôn Testun: 08450 948286
SCOPE Cymru
4 Cwrt Ty Nant
Treforgan
Caerdydd
CF15 8LW
Ffôn: 02920815450
Ffôn Testun: 02920815450
Samaritans Cymru
We offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.
Floor 2
33-35 Cathedral Road
Cardiff
CF11 9HB
Ffôn: 116 123
Ffôn Testun: 116 123
Science and Technology Facilities Council
Headquarters
Polaris House,
North Star Avenue
Swindon
SN2 1SZ
Ffôn: 01793 442 000
Ffôn Testun: 01793 442 000
Scottish Power
ScottishPower
Customer Services
Cathcart Business Park
Spean Street
Glasgow
G44 4BE
Ffôn: 0845 2700 700
Ffôn Testun: 0845 2700 700
Serious Organised Crime Agency
PO Box 8000
London
SE11 5EN
Ffôn: 03704 967622
Ffôn Testun: 03704 967622
Severn Trent Water Ltd
Domestic water supplier
Sherbourne House
St Martins Road
Finham
Coventry
CV3 6SD
Ffôn: 08457 500500 (bills) 0800 7834444 (water and sewarage services)
Ffôn Testun: 08457 500500 (bills) 0800 7834444 (water and sewarage services)
Shelter Cymru
Shelter Cymru is a charity working for people in Wales. We work for people in housing need.
25 Walter Road
Swansea
SA1 5NN
Ffôn: 08450 755005
Ffôn Testun: 08450 755005
Snap Cymru
Coopers Yard Unit 10
Curran Road
CARDIFF
CF10 5NB
Ffôn: 0845 120 3730
Ffôn Testun: 0845 120 3730
Society for the Assistance of Ladies in Reduced Circumstances
The Society for the Assistance of Ladies in Reduced Circumstances assists women domiciled and habitually resident in the United Kingdom who are living alone in their own home (either owned or rented) and in genuine need, irrespective of social status. Financial assistance is usually given in the form of regular allowances.
Lancaster House
25 Hornyold Road
Malvern
Worcestershire
WR14 1QQ
Ffôn: 0800 587 4696
Ffôn Testun: 0800 587 4696
South Glamorgan Community Health Council
South Glamorgan Community Health Council
Unit 3 Pro-Copy Business Centre
Parc Ty Glas
Llanishen
CARDIFF
CF14 5DU
Ffôn: 02920377407
Ffôn Testun: 02920377407
South Wales Trunk Road Agent
The South Wales Trunk Road Agent (SWTRA) is responsible for:
- Managing;
- Maintaining; and
- Improving
the motorways, trunk roads and associated assets throughout the South Wales region on behalf of the Welsh Government.
12a Llandarcy House
The Courtyard
Llandarcy
NEATH
SA10 6EJ
Ffôn: 0300 123 1213
Ffôn Testun: 0300 123 1213
Southern Electric
Home energy providers
PO Box 7506
Perth
PH1 3QR
Ffôn: 0800 975 7772
Ffôn Testun: 0800 975 7772
Speakability
Helpline for people (incl family/friends/professionals) for people who have lost all or some of their facility for speech/language due to head injury or stroke/brain injury or neurological disorder
1 Royal Street
LONDON
SE1 7LL
Ffôn: 08088 089572
Ffôn Testun: 08088 089572
Speakeasy
Speakeasy
166 Richmond Road
CARDIFF
CF24 3BX
Ffôn: 029 2045 3111
Ffôn Testun: 029 2045 3111
Stagecoach In South Wales
1 St. Davids Road
CWMBRAN
NP44 1PD
Ffôn: 01633 485118
Ffôn Testun: 01633 485118
Supportline
We provide a confidential telephone helpline offering emotional support to any individual on any issue
Ffôn: 01708 765200
Ffôn Testun: 01708 765200
Swalec
Home energy providers
PO Box 7506
Perth
PH1 3QR
Ffôn: 0800 975 7772
Ffôn Testun: 0800 975 7772
Swansea Law Chambers
86 Gower Road
Sketty
SWANSEA
SA2 9BZ
TV Licensing
Customer Relations
TV Licensing
DARLINGTON
DL98 1TL
Technology Strategy Board
North Star House
North Star Avenue
Swindon
SN2 1UE
Ffôn: 0300 321 4357
Ffôn Testun: 0300 321 4357
The Cabinet Office
70 Whitehall
LONDON
SW1A 2AS
Ffôn: 020 7276 3000
Ffôn Testun: 020 7276 3000
The Coal Authority
Responsible for licensing coal mining operations in Britiain and providing information on past and present mining operations
200 Lichfield Lane
Mansfield
Nottinghamshire
NG18 4RG
Ffôn: 01623 637 000 switchboard 01623 646 333 emergency service
Ffôn Testun: 01623 637 000 switchboard 01623 646 333 emergency service
The Crown Estate
16 New Burlington Place
London
W1S 2HX
Ffôn: 020 7851 5000
Ffôn Testun: 020 7851 5000
The Electoral Commission
Companies House
Crown Way
CARDIFF
CF14 3UZ
Ffôn: 0333 103 1929
Ffôn Testun: 0333 103 1929
The Football Licensing Authority
Floor 6 Oceanic House
1a Cockspur St
London
SW1Y 5BG
Ffôn: 020 7930 6693
Ffôn Testun: 020 7930 6693
The Helplines Association
Access to nationwide helplines, searchable by area or by subject / topic / area of need.
The Insolvency Service
Ffôn: 0845 602 9848
Ffôn Testun: 0845 602 9848
The Ministry Of Justice
Clive House
70 Petty France
LONDON
SW1H 9EX
The Pensions Advisory Service
Provides information and guidance to members of the public on all pension matters, covering state pensions, company pension and stakeholder schemes
11 Belgrave Road
London
SW1V 1RB
Ffôn: 0300 123 1047
Ffôn Testun: 0300 123 1047
The Sentencing Council for England and Wales
3rd Floor Steel House
11 Tothill Street
LONDON
SW1H 9LJ
Ffôn: 020 3334 0634
Ffôn Testun: 020 3334 0634
The Tenants Voice
the UK's largest Tennant Community. Advice on "everything you need to know about renting a home" for both tenants and landlords. Also list of approved letting agents.
PO Box 65427
N14 9DP
Theatres Trust
22 Charing Cross Road
London
WC2H 0QL
Ffôn: 020 7836 8591
Ffôn Testun: 020 7836 8591
Transport Focus
Fleetbank House 2-6
Salisbury Square
LONDON
EC4Y 8JX
Ffôn: 0300 12302350
Ffôn Testun: 0300 12302350
Treasury Solicitors Department - Bono Vacantia Division
Treasury Solicitors Department which administers the estates of people who die intestate
One Kemble Street
London
WC2B 4TS
Ffôn: 02072 103116 / 7
Ffôn Testun: 02072 103116 / 7
UK Anti Doping Ltd
Oceanic House
1a Cockspur Street
London
SW1Y 5BG
Ffôn: 020 7766 7350
Ffôn Testun: 020 7766 7350
UK Border Agency
The complaints process covers complaints about the services provided. It is not the process for the following matters: people who have been refused entry to the UK or are unhappy about a decision. Reporting illegal practices, seized goods or immigration policy
UKBA Complaints Hub
Lunar House
Wellesley Road
Croydon
CR9 2BY
Ffôn: 08450 105200
Ffôn Testun: 08450 105200
Utility Warehouse
Home energy provider
Member Services
The Utility Warehouse
Network HQ
333 Edgware Road
London
NW9 6TD
Ffôn: 0844 8157777
Ffôn Testun: 0844 8157777
Valuations Office Agency (Cardiff)
Maintains council tax valuation lists for Wales
Ty Rhodfa
Ty Glas Road
Llanishen
Cardiff
CF14 5GR
Ffôn: 02920 806800
Ffôn Testun: 02920 806800
Valuations Office Agency (Carmarthen)
Maintains council tax valuations list for Wales
Government Buildings
Picton Terrace
Carmarthen
SA31 3BT
Ffôn: 01267 322200
Ffôn Testun: 01267 322200
Valuations Office Agency (Merthyr Tydfil)
Maintains council tax valuation lists for Wales
Government Buildings
Castle Street
Merthyr Tydfil
CF47 8TX
Ffôn: 03000 508000
Ffôn Testun: 03000 508000
Valuations Office Agency (Newport)
Maintains council tax valuation lists for Wales
Crown Buildings
11 Chepstow Road
Newport
NP19 8WA
Ffôn: 01633 205600
Ffôn Testun: 01633 205600
Valuations Office Agency (Swansea)
Maintains council tax valuations list for Wales
Ty Nant
180 High Street
Swansea
SA1 1JR
Ffôn: 01792 497799
Ffôn Testun: 01792 497799
Vehicle & Operator Services Agency (VOSA) (Swansea)
Vehicle testing
VOSA
The Ellipse
Padley Road
Swansea
SA1 8AN
Ffôn: 03001 239000
Ffôn Testun: 03001 239000
Veterans Agency
The Veterans Agency aims to bring together services for veterans.
Norcross
Thornton Cleveleys
Lancashire
FY5 3WP
Ffôn: 08001 692277
Ffôn Testun: 08001 692277
Welsh Amublance Service Trust
Welsh Government
Welsh Government
Cathays Park
Cardiff
CF10 3NQ
Ffôn: 0300 0603300
Ffôn Testun: 0300 0603300
Welsh Language Commissioner
The principal aim of the Welsh Language Commissioner, an independent body established by the Welsh Language (Wales) Measure 2011, is to promote and facilitate use of the Welsh language. This will entail raising awareness of the official status of the Welsh language in Wales and by imposing standards on organizations. This, in turn, will lead to the establishment of rights for Welsh speakers.
Market Chambers 5-7
St. Mary Street
CARDIFF
CF10 1AT
Ffôn: 0845 6033 221
Ffôn Testun: 0845 6033 221
Your Voice Advocacy
Your Voice Advocacy Project is a registered charity which provides an independent short term crisis advocacy service to people with learning disabilities across Neath, Port Talbot and Swansea Areas
22 Craddock Street
Swansea
SA1 3HE
Ffôn: 01792 646573
Ffôn Testun: 01792 646573
Youth Justice Board
1 Drummond Gate
LONDON
SW1V 2QZ
Ffôn: 020 3372 8000
Ffôn Testun: 020 3372 8000
nPower
Home energy providers
Complaints Team
PO BOX 97
Peterlee
SR8 9AP
Ffôn: 0845 070 4856
Ffôn Testun: 0845 070 4856
